Withdrawal & Refund Policy
Earnest Family Premium subscriptions are sold by our payment partner Stripe as merchant of record. This policy describes your rights when you buy a subscription. It does not limit any rights you have under mandatory consumer law.
1. Right of withdrawal and immediate delivery
When you buy services online, consumers in the EU/EEA and the UK normally have a statutory right to withdraw from the purchase within 14 days. Your Earnest Family Premium subscription starts immediately after checkout. When you purchase in the app, you expressly consent to the service being delivered immediately and acknowledge that you thereby lose your 14-day right of withdrawal. Our satisfaction guarantee in section 3 applies instead, and is more generous.
2. Cancelling your subscription
You can cancel at any time via "Manage subscription" in the app's settings: your subscription then stops renewing and you keep Premium until the end of the period you have paid for. Payments for the current subscription period are not refunded, except under our satisfaction guarantee (section 3) or where required by law.
3. 30-day satisfaction guarantee
If Earnest Family Premium is not for your family, you can ask for your money back within 30 days of the day your subscription started costing money (for a purchase made during a free period, that is the first day you were charged). Cancel the subscription first, then use "Request a refund" on the plan card in the app's settings and tell us briefly what did not work. A person reads every request and answers within five working days; approved refunds cover the payments made in those 30 days.
The guarantee can be used once per household. A household that has received a refund under it can subscribe again, but a second refund under the guarantee is not available. It does not limit your statutory rights.
4. Faults and errors
If the service is faulty, your statutory remedies apply. If you were charged in error (for example a duplicate charge), contact info@vectorfoundry.se and we will correct it.
5. How refunds are paid
When a refund is due, it is issued by Stripe to your original payment method, normally within 5–10 business days of approval.