Withdrawal & Refund Policy
Earnest Family Premium subscriptions are sold by our payment partner Stripe as merchant of record. This policy describes your rights when you buy a subscription. It does not limit any rights you have under mandatory consumer law.
1. Right of withdrawal and immediate delivery
When you buy services online, consumers in the EU/EEA and the UK normally have a statutory right to withdraw from the purchase within 14 days. Your Earnest Family Premium subscription starts immediately after payment. When you purchase in the app, you expressly consent to the service being delivered immediately and acknowledge that you thereby lose your 14-day right of withdrawal. This means that a completed purchase is not refundable on withdrawal grounds.
2. Cancelling your subscription
You can cancel at any time via "Manage subscription" in the app's settings: your subscription then stops renewing and you keep Premium until the end of the period you have paid for. Payments for the current subscription period are not refunded, except where required by law.
3. Faults and errors
If the service is faulty, your statutory remedies apply. If you were charged in error (for example a duplicate charge), contact info@vectorfoundry.se and we will correct it.
4. How refunds are paid
When a refund is due, it is issued by Stripe to your original payment method, normally within 5–10 business days of approval.